Privacy Policy
Last updated:April 2026
This Privacy Policy explains how The Business Vault (ABN: 27 424 742 681), operated by Paige Freeman, collects, uses, stores and protects your personal information when you visit our website, purchase our products or services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We recommend you also review this policy in conjunction with the privacy practices of our platform provider, GoHighLevel/Ivorey, through whom your data is processed and stored.
1. Who are We
The Business Vault is a global online entrepreneurial education business based in Newcastle, New South Wales, Australia. We offer courses, memberships, digital products, workshops, mentoring and coaching services to entrepreneurs and business owners worldwide.
Business name: The Business Vault
Operated by: Paige Freeman
Website: thebusinessvault.com.au
Contact: [email protected]
2. What Information We Collect
2.1 Information you provide directly
We collect personal information that you voluntarily provide to us, including:
Your name and email address when you sign up to our newsletter or download a free resource
Your name, email address, phone number and payment details when you purchase a course, product, membership or service
Information you share during mentoring or coaching sessions
Information submitted through contact forms, survey responses, feedback forms or event registrations
Your name, email and country when you register for an event, workshop or masterclass
Any additional information you choose to share in correspondence with us
2.2 Information collected automatically
When you visit our website, we may automatically collect certain information including:
Your IP address and browser type
Pages visited and time spent on our site
Referring website or source
Device type and operating system
This information is collected through cookies and analytics tools including Google Analytics and Hotjar. You can control cookie settings through your browser preferences.
2.3 Payment information
We do not store your full credit card or payment details. Payment processing is handled securely through Stripe, Afterpay, Zip and other payment providers integrated with our platform. These providers have their own privacy policies governing their data practices.
3. How We Use Your Information
We use the information we collect to:
Deliver the products, courses, memberships, events and services you have purchased or registered for
Send you the free resources, downloads or newsletters you have requested
Communicate with you about your purchase, enrolment or booking
Send you marketing emails, updates and promotional content (where you have consented)
Respond to your enquiries, questions and feedback
Improve our website, products and services
Process payments and maintain financial records
Comply with our legal obligations
Protect the security and integrity of our business
4. How We Store and Protect Your Data
4.1 Our platform provider
Your personal information is stored and managed through GoHighLevel (operating as Ivorey), a CRM and marketing automation platform. GoHighLevel acts as a data processor on our behalf, meaning we as the business remain the data controller responsible for how your information is used.
GoHighLevel has implemented the following security measures to protect your data:
ISO 27001 certification for information security management
SOC 3 report compliance
Hosting on leading cloud infrastructure including Google Cloud Platform and Amazon Web Services
Technical and organisational security measures (TOMs) to safeguard personal data
Compliance with the Australian Privacy Principles and Australian Privacy Act 1988
EU-U.S. Data Privacy Framework certification
Written Information Security Policy reviewed annually
Employee CyberSafety training including phishing awareness
You can review GoHighLevel's full privacy and security documentation at gohighlevel.com/privacy-and-security.
4.2 Data retention
We retain your personal information for as long as is necessary to provide our services to you and to comply with our legal obligations. If you wish to have your data deleted, please contact us at [email protected] and we will action your request within a reasonable timeframe, subject to any legal retention requirements.
4.3 Data location
GoHighLevel primarily hosts data on servers based in the United States. If you are located in Australia or another country, your data may be transferred to and stored in the United States. GoHighLevel maintains compliance with applicable international data transfer mechanisms including Standard Contractual Clauses.
5. Email Marketing
When you subscribe to our newsletter, download a free resource or make a purchase, you may be added to our email list. We use your email address to send you practical business tips, updates, early access to events and promotional content relevant to The Business Vault.
You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us directly at [email protected]. We will action all unsubscribe requests promptly.
6. Sharing Your Information
We do not sell, rent or trade your personal information to third parties. We may share your information with:
GoHighLevel/Ivorey, our platform provider, for the purpose of delivering our services
Stripe, Afterpay, Zip and other payment processors for the purpose of processing transactions
Zoom, for the purpose of delivering online sessions and events
Google Analytics and Hotjar, for website analytics
Legal authorities, if required by law or to protect our legal rights
All third-party providers we work with are required to protect your information and may only use it for the specific purposes for which we have engaged them.
7. Cookies
Our website uses cookies to improve your browsing experience and to help us understand how our site is being used. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.
A cookie consent banner is displayed on our website in accordance with our obligations under applicable privacy laws. You may accept or decline non-essential cookies at any time.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Make a complaint about how we handle your personal information
To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within a reasonable timeframe.
8. Children's Privacy
Our website, products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete the information.
10. Links to Third-Party Websites
Our website may contain links to third-party websites including social media platforms, partner websites and external resources. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact us:
Email: [email protected]
Website: thebusinessvault.com.au/contact
The Business Vault, Newcastle, New South Wales, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
